After checking out your order, you will receive a confirmation e-mail with instructions. Please check your spam folder if you do not see it. 

Due to the nature of our products we DO NOT accept returns. This extends to return to sender items.

All products are final sale. If, for some reason, the package contents are not what you ordered or damaged in some way we will be happy to rectify this (at our discretion). Please email us at contactus@cheap-weed.com to arrange a replacement depending on the circumstance.

Once your package has been accepted, processed and/or shipped our refund policy ONLY allows for replacements. If your order is proved to have been missing a product upon delivery we will be ship /deliver this product out separately at our expense.

Contact us at contactus@cheap-weed.com for questions related to this Refund Policy.

CheapWeed Canada ships nationwide across Canada via Canada Post, UPS, and Purolator. All orders are processed within 1–2 business days, excluding weekends and holidays.

Orders are placed on hold until payment via E-transfer is received. Once payment is confirmed, your order status will be updated to processing and sent to our shipping team. You’ll receive a tracking number by email once your order has shipped. Tracking may take time to update after the courier scans the package.

During high order volumes, shipments may be delayed. Please allow extra time for delivery, especially to rural or remote areas. If there’s a significant delay, we’ll contact you via email.

---

SHIPPING OPTIONS & RATES

We offer the following shipping methods at a flat rate of $20.00 CAD, regardless of the courier:

Free shipping is available on all orders over $200 CAD (before tax).

---

DISCREET SHIPPING

All orders are shipped in plain, unbranded packaging using smell-proof, high-quality materials to protect privacy and minimize odor detection.

---

DELIVERED BUT NOT RECEIVED POLICY

Once an order is marked as delivered by the courier, responsibility shifts to the customer. If you didn’t receive your package:

• Check your mailbox, porch, or other delivery spots

• Ask others in your household or nearby neighbors

• Contact us and one of our customer service reps will follow up with the courier

• If applicable, check with your building manager or mailroom

We are not responsible for lost or stolen packages once delivery is confirmed, but please contact us — we may offer a one-time replacement or discount at our discretion.

Consider shipping to a secure pickup location if you have frequent delivery issues.

---

OPTIONAL INSURANCE COVERAGE

For added protection, we offer optional 3% insurance on your order total. This covers your package in case of loss or theft during shipping. Insurance can be selected at checkout. If not selected, your order will not be covered.

See our FAQs for more information.

---

SHIPPING DISCLAIMER

If an item you ordered is out of stock, we’ll contact you within 24 hours to offer a refund or discuss backorder options.

We reserve the right to cancel and fully refund orders if shipping is not feasible due to location or cost.